Brad Ford — based in Erie, PA

UX Workflow Self Service

Graphics, User Experience, Visual Analyst, Wireframe, Usability Testing

Account Creation -User Experience Design

ForErie Insurance Group

Self Service Strategy -Workflow

Self Service Strategy -Workflow -Actions

Self Service Strategy / E-Presentment Workflow

E-Preferences Workflow

Workflow Diagram

Policy Help Screen

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Error Messaging

Security Questions

Email Activation

Step Design

Sequential navigation - keeps the User mental model in context of account creation process

Low Fidelity UI design

Low Fidelity UI design

Low Fidelity UI design

Low Fidelity UI design

Low Fidelity UI design

Low Fidelity UI design

Low Fidelity UI design